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FloSports streaming interruptions frustrate viewers during debut D.C. United match

Streaming service FloSports had issues with it debut broadcast of the D.C. United vs. NYCFC match. (Geoff Burke-USA TODAY Sports)

BRONX, N.Y.– FloSports‘ debut as D.C. United’s streaming service got off to a rocky start during the team’s scoreless draw Sunday with New York City FC.

Several fans in the Washington, D.C. area took to twitter minutes after kickoff to vent about their feeds not working. The Austin-based streaming company’s services were interrupted as many as six times, according to one tweet.

Local bars showing the game experienced the same blackouts, including United’s official watch party at Lou’s City Bar in Columbia Heights and supporters group Barra Brava’s viewing partying at Finn McCool’s.

Despite the issues in the first half, some viewers reported through social media better service during the second half.

FloSports later put out the following statement:

“At the start of the D.C. United match today some users were blocked in a region that shouldn’t have been. The issue was resolved but we apologize for any inconvenience. When the issue was fixed interruptions may have resulted.”

The company provided a link for customers to submit comments to a general contact form along with the statement.

“D.C. United is deeply disappointed by the broadcast problems in its first match on FloSports,” a released statement from United co-chairmen Jason Levien and Steve Kaplan said. “We are taking these issues very seriously and find the problems encountered unacceptable … We contacted officials at FloSports during the broadcast as it became clear there were significant issues and these discussions continued late into the evening. In the coming days we will be working with FloSports to ensure this does not happen again.”

Sunday’s match was the first of 21 games featured exclusively on FloSports for local Washington viewers as part of a larger four-year deal. Additionally, FloSports commentators were not onsite for the game in New York and used monitors instead, according to Steven Goff of the Washington Post.




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